The person behind

Marta Otrebska is the founder of iDelight and a ten-year hospitality professional, certified 7 Star Service Butler by the internationally acclaimed Magnums Butler Academy. She was also personally trained in 7 Star Service by the industry’s epitome of excellence - Ms. Josephine Ive herself.

 

Before creating iDelight, Marta spent nearly half a decade dedicated to luxury properties in Asia.

Marta and her team’s award-winning accolades include opening and managing an ultra luxurious Executive Club Lounge at the Mandarin Oriental Pudong Shanghai, setting the precedent in the luxury hospitality sector. The hotel subsequently won the 5 Star Forbes award within just nine months, and set a new record in Forbes history.

 

As a passionate international hotelier, Marta recognizes her unprecedented work in expert staff development and operational processes help hotel properties set a new standard for luxury hospitality service. Marta cultivates exemplary luxury brands - starting with employee operating procedures and an immersive guest experience.

 

Throughout her ongoing projects, Marta accentuates how the connection between team and superiors influences the guest experience. She believes that the key to an outstanding luxury customer experience is rooted in multilevel teamwork, unparalleled service, and flawless consistency. Marta’s remarkable approach to her business partners is based on empathy and integrity, which she believes are compulsory in successful relations.

 

Marta currently offers hospitality consulting services for luxury hotels and properties through iDelight.

Her latest client work includes: project consulting with the legendary Mandarin Oriental Hotel Group. 

Just recently Marta has been enrolled to lecture on at one of the best business schools in middle Europe recognized by the Financial Times - Koźmiński University.

Contact us to learn more about iDelight’s services.

PUBLICATIONS, INTERVIEWS, LECTURES

Talking about Butler - as the tailor of personalized service on Hotel Meeting Conference, Warsaw October 2019.

Listen to the presentation here: CLICK

Talking about Luxury Service with Karol Weber and Rafał Krzycki on Horeca Radio.

Enjoy : CLICK

Insightful article on Horeca Business Club about 7 things that Front Desk should be doing now while the guests are on the lockdown.

Read here: https://www.horecabc.pl/felieton-7-wartosciowych-zajec-dla-front-office-podczas-lockdownu/

Insightful article on Biznes Hotel about maintaining guest relations when the hotel is closed and cannot welcome guests.

Read here: http://biznes-hotel.pl/artykul/642/nad-czym-powinien-juz-pracowac-team-front-office/?fbclid=IwAR02gxqMig8dDVe_H93CRl5QLIZH3Ynb94n3Ik672F3fMMuz70_A4dTM0ck

Insightful article on Horeca Biznes Club on how hotels in China handle the Covid situation, what procedures are introduced and how they work:

Read here: https://www.horecabc.pl/felieton-procedury-obowiazujace-w-hotelach-w-azji-co-moze-nas-czekac/