The People Person - meet Marta!

Marta Otrebska is the founder of iDelight, internationally experienced hotelier and the first female butler in Poland certified by the worldwide recognized Magnums Butler Academy - 7 Star Service Butler.

 

 

Before creating iDelight, Marta spent nearly half a decade cultivating luxury service skills with top-notch hotels in Asia.

Marta's strategy for achieving goals is to first develop a culture of service excellence that engages teams and drives levels of customer loyalty which impacts earnings growth.

 

Her biggest achievement was opening and managing an ultra-luxurious Club Lounge at the Mandarin Oriental Pudong Shanghai hotel that subsequently won the 5 Star Forbes award within just nine months setting a new record in Forbes Travel Guide history.

 

Her excellent team and their unparalleled service assisted in setting the precedent in the Shanghainese luxury hotel segment.

 

iDelight believes that the key to an outstanding luxury guest experience is rooted in the passion for delighting others, multilevel teamwork, unparalleled service, and consistency.

Marta is known for her remarkable approach to her business partners which is based on empathy and integrity and individual approach to the teams she is working with.

Marta currently offers hospitality advisory services for luxury hotels and properties through Delight including Front Office, Concierge, Guest Relations and Butler training.

Her latest client work includes project consulting with legendary 5* brands.

 

Just recently Marta has been enrolled to lecture on one of the best business schools in Europe recognized by the Financial Times - Koźmiński University.

 

 

 

 

Marta is looking forward to hearing from you!