With ten years of immersive experience working with certified and award-winning luxury properties and hospitality services, iDelight specializes in:
- Bespoke consultancy & training for front desk, club lounge, guest relations, butlers, in-room dining, housekeeping
- Bespoke consultancy in setting up & managing departments - Pre Opening Consultancy, Opening Assistance, the task force
- Development of Service Manuals, Corporate Culture in alignment with current service trends & forecasts, client's needs, mission and vision
- Development of streamlined standard operating procedures tailored and fine-tuned for your property
- Development of task lists/checklists
- Development of comprehensive Job Descriptions
- Development of other materials for clients' need
- Mystery shopping inspections
You can also hire iDelight for preffered period of time to achieve your goals!
We are committed to perfection & our client's satisfaction is our priority.
- Workshops on building consistent quality in a hotel
- Workshops on complaint management and handling dissatisfied guest
- Personalization Training for the Front of House Department (Relationship Department, Reception, Concierge, Bell)
- Butler Training
- Training in luxury service tailored to the individual needs of the property (Front of House departments) - find out more - click the button below!